The cost of grooming depends on several conditions such as coat condition, breed and type of groom one is looking for. A severely matted dog will take longer than one that is regularly groomed. Unless we see it, its hard for us to give an exact price, however you will see that our prices are very competitive and the best bang for your buck. To get an idea of our prices, please see our pricing list.
Please do. We love animals and are more than happy to have your companion join you while you shop at TLC. We will even offer him or her some delicious and healthy treats.
We truly hope you are happy with your groom and make every effort to talk to you before and after the groom to ensure you get what you want.However in cases where you may not be happy, please let us know within 24 hours and we will correct the issue.
We always do our best to meet our clients needs. If there is a product we don't have in stock or carry, please let us know and we will do our very best to get it for you.
When you book an appointment with TLC, that time slot, whether its an hour or 3 hours, that time slot belongs to your pet. If a client doesn't show, that slot cannot be filled as we don't book many dogs a day as this allows the groomer to focus his/her attention on your pet on an individual basis. When a client doesn't show the groomer losing his/her wages for that time.If you are unable to make your appointment, please let us know atleast 24 hours in advance, so we can reschedule you and book another client in that time slot.
You won't believe how many times we get clients ask us this. The short answer is yes. We have groomed many so called "troubled" animals and because of our groomers experience and ability to work with a calm and gentle manner, this results in the pet being stress-free and trusting which results in surprising results. We will tell the surprised client after the groom "your pet was no problem whatsoever, whoever groomed him/her had no clue how to handle the animal and likely stressed him/her out".
Sure there are other grooming places in town but we take pride in what we do. For example, we ensure our entire staff is fully trained and knowledgeable.From the moment you enter the door, you will be greeted and made to feel right at home. Our entire grooming staff meets only the highest standards with years of experience, intense training and certification and must meet TLC's very strict criteria. We do not tolerate yelling or roughness in any form. Every animal is precious and treated that way. We refuse to carry foods, products or toys that may contain ingredients that are not safe. At TLC, you will only find natural products that are safe and effective and thoroughly tested. We don't believe in high markups as you can see from our prices. Your pets well being is our main priority and has been for the last 30 years. We encourage you to come by and experience TLC.